Refund and returns policy

Thank you for shopping with Madoka Ayurved. We are committed to providing high-quality Ayurvedic products that adhere to the highest standards of safety and effectiveness. As an ISO-certified brand, we value customer satisfaction and ensure transparency in our processes. Please read our Refund and Return Policy carefully to understand your rights as a valued customer.

1. Eligibility for Returns and Refunds

  • Returns are accepted within 7 days from the date of delivery.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Products that are opened, used, or damaged will not be eligible for return.
  • The original receipt or proof of purchase is required to initiate a return.
  • Only products purchased directly from our website, www.madokaayurved.com, are eligible for returns and refunds.

2. Non-Returnable Products Due to the nature of Ayurvedic products, the following items cannot be returned or refunded:

  • Opened or used products.
  • Items purchased on sale or under special promotions.
  • Customized or personalized products.

3. Refund Process

  • Once your return is received and inspected, we will notify you via email or phone.
  • If your return is approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.
  • In cases where a refund is delayed or missing, please check with your bank or payment provider. If you’ve done this and still haven’t received your refund, contact us at Sajalsaha8612@gmail.com or 8436807898.

4. Return Shipping

  • Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable.
  • In case of an error on our part (e.g., you received the wrong or defective product), we will cover the cost of return shipping.

5. Exchange Policy

  • If you need to exchange a product due to damage or defect, please contact us at Sajalsaha8612@gmail.com or 8436807898 within 7 days of delivery. We will arrange for an exchange after inspecting the product condition.

6. Cancellations

  • Orders can only be canceled before they are dispatched. Once an order is shipped, cancellation will not be possible, but you may opt for a return under the conditions mentioned above.

7. Contact Us For any further questions or assistance with returns and refunds, please reach out to us:

8. Disclaimers

  • Madoka Ayurved reserves the right to refuse any return, refund, or exchange if the conditions of the policy are not met.
  • This policy is subject to change without prior notice.

We strive to ensure you have a positive experience with Madoka Ayurved, and we appreciate your trust in our products.