Effective Date: 30-09-2024

Welcome to Madoka Ayurved! These Terms and Conditions (“Terms”) govern your use of our website (www.madokaayurved.com) and the purchase of products from us. By accessing or using our website, you agree to comply with these Terms.

1. Introduction
Madoka Ayurved is an ISO-certified eCommerce brand that specializes in selling Ayurvedic products. Our registered address is Baruipur, Kolkata, India. For any queries, you can reach us at Sajalsaha8612@gmail.com or contact us at +91 8436807898.

2. Eligibility
To use this website and purchase products from us, you must be at least 18 years of age or have parental consent if you are a minor. By placing an order, you represent that you meet this eligibility requirement.

3. Product Information
We provide information about our Ayurvedic products on our website, including descriptions, benefits, and usage guidelines. While we strive for accuracy, Madoka Ayurved does not warrant that product descriptions or any other content on this site is completely accurate, complete, reliable, or error-free.

4. Pricing and Payment

• All prices listed on the website are in Indian Rupees (INR) and are subject to change without notice.
• We accept various forms of payment including credit/debit cards, UPI, and online banking.
• Once an order is placed, the total price, including taxes and shipping charges (if applicable), will be displayed at checkout.

5. Shipping and Delivery

• We strive to ship your products promptly after receiving your order. Delivery times may vary depending on your location and availability of the product.
• We are not responsible for delays caused by unforeseen circumstances such as natural disasters, carrier delays, or customs delays (for international orders).
• Shipping fees (if applicable) will be communicated during checkout.

6. Return and Refund Policy
We aim to ensure customer satisfaction. In case you are not satisfied with our product, the following return and refund policies apply:

• Returns: Products must be returned within 7 days of delivery, in their original packaging, unopened, and unused.
• Refunds: Once we receive and inspect the returned product, we will initiate a refund to your original payment method. Please allow 7-10 business days for the refund process to be completed.
• Shipping charges for returns will be borne by the customer unless the product was damaged or defective upon arrival.

7. Cancellation Policy

• You may cancel your order before it has been shipped. Once the product is shipped, cancellations are not permitted.
• To cancel your order, please contact us immediately at Sajalsaha8612@gmail.com or +91 8436807898.

8. User Conduct
When using the Madoka Ayurved website, you agree to:

• Not engage in any illegal activities or violate any applicable laws.
• Refrain from transmitting any harmful or malicious software, viruses, or any disruptive content.
• Provide accurate and up-to-date information for all transactions.

9. Intellectual Property
All content on the Madoka Ayurved website, including product descriptions, images, logos, and graphics, are the intellectual property of Madoka Ayurved and are protected by applicable copyright and trademark laws. You may not copy, reproduce, or use this content without express permission.

10. Disclaimer of Warranties and Limitation of Liability
Madoka Ayurved products are Ayurvedic remedies meant to promote well-being. However, we do not claim to diagnose, treat, cure, or prevent any disease. Results may vary from person to person. Consult a healthcare professional before using any of our products if you have medical conditions or are taking medication.
Madoka Ayurved is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, India.

13. Modifications
Madoka Ayurved reserves the right to modify these Terms and Conditions at any time. Any changes will be updated on our website, and your continued use of the site signifies your acceptance of these modified terms.

14. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Madoka Ayurved
Address: Baruipur, Kolkata, India
Email: Sajalsaha8612@gmail.com
Phone: +91 8436807898
Website: www.madokaayurved.com